Terms & Conditions

Payment and Deposit

The period of hire is 1 – 3 days, please confirm arrangements beforehand. The hire period may be extended for more than 3 days at additional cost. We will require proof of address and all persons hiring must be over 18.

A booking deposit of 40% of the hire charge is payable on all orders in order to secure a booking. By paying the hire deposit you are also accepting the terms and conditions of hire.

The balance of the invoice is payable in full 21 days prior to the event. We will try to be flexible within reason for the final numbers for china if you need any extra items and there is stock availability.

A refundable damages and loss deposit of 50% of the hire cost is required at the time of final payment.

If the balance of the invoice together with the 50% refundable damages and loss deposit is not received in full 21 days before the event, then the contact is at an end and the order will be cancelled. Any payments made to this date will be retained.  We are not obliged to offer any compensation for inconvenience caused.


80% of the hire deposit will be returned in full for any cancellation made more than 30 days before event. Between 30- 22 days there will be a 70% refund.  For cancellations made 21 days or less before the event, the deposit is non-refundable.

Theme or pattern

Our china tea cups, saucers and plates are mainly floral, however we can provide a mix of patterns or try to get one floral style or theme if available. Unfortunately we can’t accommodate individual selection. Due to the vintage nature of the china it is not available in complete sets, but mix and match.  Trios will not always be a matching set but will generally be mixed and matched with similar colours and themes.  This mix and match effect can have a prettier vintage effect than having matching items.

Condition of Goods

We will ensure that all items hired are vintage or vintage style and are in what is reasonably described as good vintage condition however due to the age and delicate nature of the china, crystal and silver plate the respective items can be expected to show some signs of wear, for example the gilt on the fine china and the silver plating can be slightly worn. Items are fragile and should be treated with extra care at all times, especially when unpacking, packing, handling and stacking etc.


We are based in South Essex. You can arrange to collect and return the hire items or we can deliver.

Depending on amount hired, delivery is free within a 10 mile radius. Anything outside a 10 mile radius we will charge per mile and anything outside an hour’s travelling time, we will charge per hour as well as per mile, once again, depending on the amount hired.  Please get in touch for a quote. Depending on the order, we can deliver to neighbouring counties.

All items must be checked by the person hiring upon receipt so that you can bring to our attention any discrepancies or faults with your order at this time. You will need to sign a form acknowledging delivery when you receive the hired items.

Table laying

The prices online do not include setting up, laying tables and repacking. We can provide a setup service for weddings, large high tea events and corporate events. Contact us to discuss your requirements and we can provide a quote.

Care and cleaning

We do the washing up. After use please wipe with a dry soft cloth in order remove all food and liquid from the crockery and repack it carefully in the way it was delivered and in the same packaging and boxes when you received the delivery. Please do not overload boxes as overloading can cause damage to the crockery as well as making the box too heavy to carry.

If the china/vases are to be collected, the boxes should be packed ready for collection at the pre arranged time.

We recommend that you do not use the embroidered tablecloths where they may easily become stained. We recommend using a teapot stand where possible with the embroidered tablecloths.

When packing the linens please ensure that they are dry and shake any crumbs off the cloths and fold carefully. If the linens are returned after hire with unreasonable stains we will deduct this from the damages deposit.

Please note that the china is not dishwasher, freezer, oven or microwave safe, if you have to wash a piece for re-use during the hire period please wash in warm water only by hand using a soft sponge and dry carefully with a soft cloth.


All the items in the collection are fragile and sourcing and replacement is expensive. Any items broken, chipped or missing be charged according to the current replacement cost.


The returnable damage and loss deposit will be held until the inventory has been checked after return of the china and then any refund will be made by the hirer after the deductions according to the current replacement cost per item which will then be refunded. If the damages exceed the deposit then you will be invoiced accordingly for these. The payment terms for this invoice is 7 days from date of receipt of the invoice.

All items supplied as well as the packaging and boxes remain the property of the hirer.

The person hiring the items is responsible for any loss or damage to items supplied until returned to and checked by the hirer.


The hirer accepts no responsibility in the event of injury or damage, however caused.

We have Public Liability Insurance.


All wording and images are original and copyrighted to us.

Terms and Conditions

Event Flowers & Flower Container / Vase Hire

The terms and conditions below form the contract between the client and Fine & Floral and these are the terms under which your order will be completed.  It is important to read them.

All in person consultations will be made by appointment only. The initial consultations are complimentary. Once the wedding or event date is booked, any additional consultations in person are chargeable to cover time and travel.

The date of your wedding or event will be listed as the Due Date of the invoice. Please make sure we have this date correctly as this will be the date of delivery.

Reservation of date

A non-refundable booking fee of 40% of the invoice will be required to book Fine and Floral Services and reserve the date for supply of services or hire of items for your event. By

paying this fee, the client is accepting the Terms & Conditions set out in the document, regardless of the signature and return of the contract.

The booking fee is non-refundable, even if the event is cancelled for any reason or the client decides to engage an alternative supplier.

Should the event date change once the booking deposit has been paid, Fine & Floral will try to accommodate this within reason, however if another event is booked, we will have to cancel the agreement, and retain the booking deposit.

Should the components for the intended final design rise significantly we will notify the client as soon as reasonably possible and pass this cost on to the client.

The final invoice for your event flowers, including delivery, collection and set up, will be issued to you after your order has been confirmed.

Full payment for the hire, product or service must be received prior to the event or service and no less than 3 weeks (21 days) before the event. A refundable damages and loss deposit of 50% of the hire cost for any items hired is required at the time of final payment. Fine & Floral reserves the right to cancel any event flowers if payment is not made by this date. We are not obliged to offer any compensation for inconvenience caused.

Once flowers have been confirmed, any subsequent changes made to an event order must be submitted in writing by the client.


If a client wishes to cancel their order, they must do so in writing, either by letter or email. The order is cancelled once Fine & Floral have received the confirmation and responded to confirm this. The deposit for the floral displays is non-refundable.

For the hire charges for any vases, 80% of the deposit will be returned in full for any cancellation made more than 30 days before event. Between 30- 22 days there will be a 70% refund.  For cancellations made 21 days or less before the event, the deposit is non-refundable.

Fresh Flowers

Flowers quoted for may be subject to change depending on availability – clients will be informed of any changes if appropriate.

Your flowers will be ordered approximately 14 days prior to your event date. Fresh flowers are a living product  and are dependent on weather conditions, stringent quality checks and influences beyond our control.  We will do our best to replace the substituted flower with a similar flower, using the colour requirements as a guide.

If, on the day of the event, flowers need to be substituted due to quality or availability, Fine & Floral reserves the right to make these changes and substitutions without consultation. Due to flowers being living and natural, the colours may also  vary however We will try to match as closely as possible to your specified colour.

Delivery and set up

Fine & Floral will personally deliver and set up your flowers unless otherwise agreed. Set up will be charged per the hour and this will be invoiced prior to the event as an approximate time. If this is substantially less or more then an invoice or a refund will be completed as necessary.

Any mistakes or queries must be raised within 30 minutes of delivering your flowers.

Fine & Floral accepts no responsibility for failure to collect, wear or use any arrangements for specific use, for example by a bridal party, i.e. buttonholes or bouquets, one they have been left by Fine & Floral at the pre-arranged venue.  Any oversight to correctly collect and wear buttonholes by an individual/wedding party remains the responsibility of the individual or wedding party.

Once flowers are delivered/collected and set up, as agreed, these are no longer the responsibility for Fine & Floral but of the person taking delivery of them. This includes when setup prior to the day of the event has been requested.

Because of the perishable nature of our products, the products delivered should be kept in a cool place, away from drafts, heat or strong fumes.  Fine & Floral is not responsible for any issues arising from the effect of heating or air conditioning on the fresh flowers.  If it is a bridal bouquet then it should be kept in it’s water bubble until it is required.

All fresh flowers are the clients to keep.  Please ensure that all hire items are left.

Flower Containers / Vases

All flower containers/vases are provided for hire. These items are not for sale or to be kept by the client, unless otherwise stated. Fine & Floral reserve the right to use the most suitable hire items in order to replace any items in case of loss, damage or breakages.

Props are available the day before and to be returned the day after  the wedding/event unless otherwise agreed. Details for delivery and return to be agreed beforehand.  All hire items must be packaged carefully and when they are returned this is the responsibility of the client.

The hirer is the responsible for the goods during the hire period from the time of delivery until the goods are returned.  All items must be returned in the condition they were delivered or a replacement fee of the retail price per item will be charged.

In the event that a hired vase/container is broken, the retail price per item will be charged.

Fine & Floral do not hold any responsibility for adverse conditions affecting any venue or access to any venue. These circumstanes include adverse weather conditions, fire and flood, labour disputes, failure of electricity supply, ill health and other unforeseeable circumstances that prevent the carrying out of it’s services.  Fine & Floral will take all reasonable steps to ensure that the flowers are delivered and arranged as agreed, however if we are prevented from doing so, then we can only offer a refund of full monies paid.